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Need help with your URBN product or order? You’re in the right place. Our support team is dedicated to solving any issues — from technical questions to delivery updates.

We aim to respond to all queries within 24–48 hours.

FAQs

Q1. How can I raise a support ticket?

Visit our [Contact Us] page and select the support category. You’ll receive a confirmation once we log your request.

Q2. What’s the response time for queries?

We try to reply within 24 hours during weekdays. For weekend queries, expect a response by Monday evening.

Q3. I received a damaged product. What do I do?

 Please share a photo and order ID on WhatsApp or email. We’ll assist with a replacement or refund.

Q4. Can I change my shipping address post-order?

 If the product hasn’t been dispatched, we can help you change it. Drop us a quick message!

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