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1. How do I make my payments at

You have multiple payment options:

• All credit and debit cards
• All wallets, such as Paytm, Amazon, Airtel, PhonePe, Freecharge, Mobikwikm Ola Money, Jio money & Free Charge
• Net-banking via all leading banks
• Pay later services such as Simpl
• COD available on selective Pin codes

2. Are there any hidden charges when I make a payment?

No, there are no hidden charges. All listed prices are inclusive of all taxes.

3. What is Cash on Delivery?

If you would rather not make an online payment, you can opt for Cash on Delivery. You will have to make your payment in cash during
the final delivery of your order, before the order is handed over to you.

The payment should be strictly in cash. Payment is only accepted in Indian Rupees.

Returns & Replacements

What is the procedure after replacement has been placed?

If a replacement has been requested, then we will send you an email explaining the complete process. It will be initiated after we receive the original item from you.

When are returns acceptable?

• Delayed delivery of the product
In case the product is not received, you can cancel the order and the full amount will be refunded back to the you within 14 working days.
(URBN is not responsible for delays in refund processing because of delays caused by banks, calamities or national holidays).
• Wrong product received.
• Damaged product received.
In such cases, we require that
◦ Items should not be installed or used.
◦ All the items delivered inside the package should be returned. Anything missing from the package will not be accepted.


How do I cancel my order?

You can cancel your order by filling out this simple form HERE, before the item has been dispatched.

If the item has not been delivered, you may cancel the order by refusing delivery.

Your refund process will be initiated after we receive the original product from the courier.

How long will it take to complete the cancellation request?

It usually takes 2 working days to cancel an order. You will be notified about the cancellation by call or e-mail. If the item has already been dispatched, it will take around 7 working days for the cancellation and refund process to complete, once the product is returned to
our warehouse.


What are the delivery charges?

A nominal fee of Rs.50 to 100 will be charged only for COD orders.

Why does the delivery date does not match with the delivery timeline?

We make our best effort to ensure that each item in your order is shipped out within 3 – 4 working days of the order date.

However, in some cases it may take up to 5 – 6 working days or more working days during festivals, sales or when there are other mitigating circumstances.

Orders are processed from Monday to Saturday. Orders placed on Sunday will be processed the next day.

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