If you would rather not make an online payment you can opt for Cash on Delivery. You will have to make your payment in cash during the final delivery of your order, before the order is handed over to you. The payment should be strictly in cash. The maximum amount that is payable via cash on delivery is ₹9,999. Payment is only accepted in Indian Rupees.
Urbn will provide a refund or replacement only if one is requested within 1 day of the receipt of your order and only under the conditions listen below.
1. Delayed delivery of the product:
In case the product is not received, you can cancel the order and the full amount will be refunded back to the you within 14 working days. (Noise is not responsible for delays in refund processing because of delays caused by banks, calamities or national holidays).
2. Wrong product received.
3. Damaged product received.
In such cases, we require that
○ Items should not be installed or used.
○ All the items delivered inside the package should be returned. Anything missing from the package will not be accepted.
It usually takes 2 working days to cancel an order. You will be notified about the cancellation by call or e-mail. If the item has already been dispatched, it will take around 7 working days for the cancellation and refund process to complete, once the product is returned to our warehouse.
● We make our best effort to ensure that each item in your order is shipped out within 3 working days of the order date. However, in some cases it may take up to 5 or more working days during festivals, sales or when there are other mitigating circumstances.
● Orders are processed from Monday to Saturday. Orders placed on Sunday will be processed the next day.
Please allow 1-3 working days for your order to be dispatched.
Orders Received on Sunday or during Holidays are dispatched on the next working day. During busy times, such as holiday periods, there can be processing and shipping delays.
Orders cannot be shipped to PO boxes or military addresses, rural domestic addresses require one or more additional days to deliver.
If your order arrives visibly damaged, please contact Urbn Customer Service immediately. You can reach out to us at firstname.lastname@example.org with your order ID and images of the product or call us on 1800 22 2468. Urbn will dispatch a replacement or initiate a refund immediately.